To arrange a ride, customers need to call CTS at (903) 872-2405 or toll free 1 800-834-1924. You must be prepared to provide your name, the addresses of ALL pickup and drop off points, your appointment and departure time, and any special accommodations you may need. If you fail to give correct destination address, you will be returned home and charged for the return. Reminder: CTS has a three (3) bag limit with a 25lb maximum weight limit per bag. A bag is considered to be a bag, case of soda or water, a box or any separate parcel or package.
Customers are required to telephone CTS to reserve a ride in advance of desired trip. If a return ride is required, it must be scheduled at the same time. The ride must be scheduled 2 hours prior to pick up time.
A Personal Care Attendant can be requested at no cost for those who have sensory or mental health issues or those with needing assistance with getting on and off of the transportation
A child 16 and younger must be accompanied by an adult who is age 21 or older. Children younger than 8 years old (unless taller then 4'9" need to be secure in a safety seat. The escort and child pay the regular fare.
There are fares listed on page 12 of the Passenger Guide or by calling them. They do not accept checks.