It is the policy of Community Transit Service that no
otherwise qualified person shall, solely by reason of his or her disability, be
excluded from participation in, be denied the benefits of, or otherwise be
subject to discrimination under any program or activity undertaken by Community
Transit Service. Community Transit
Service serves persons without regard to race, sex, religion, or national
To arrange a ride, customers need to call CTS at (903) 872-2405 or toll free 1 800-834-1924. You must be prepared to provide your name, the addresses of ALL pickup and drop off points, your appointment and departure time, and any special accommodations you may need. If you fail to give correct destination address, you will be returned home and charged for the return. Reminder: CTS has a three (3) bag limit with a 25lb maximum weight limit per bag. A bag is considered to be a bag, case of soda or water, a box or any separate parcel or package.
CTS requires a two (2) hour notice before pick up time to
cancel a reservation. Less than two
hours notifications are considered a NO SHOW. Three No Shows in thirty (30)
days will result in suspension for 30 days.
This includes scheduled pickups and return trips. A Will Call must be canceled no later than
5:30 p.m. or it will be considered a NO SHOW.
Customers are expected to be ready and waiting just inside
entrance door or other pre-arranged location at least 30 minutes prior to the
agreed upon time. Customers finding
that they will be unable to meet the CTS bus at the location or time scheduled
are expected to call CTS and advise them two hours in advance. In the event that CTS is unable to pick up
the customer at the agreed upon time, CTS will make every effort to alert the
customer of this change. Pick up time at
origin will be 60 to 90 minutes prior to appointment time. Return trip pick up
will be 15 to 60 minutes after dispatch is notified for return pick up.
Customer is responsible for all personal items left on CTS vehicle and customer
is responsible to pick up these items at CTS office.
Priority seats are made available to individuals with
disabilities. All persons occupying flip
up seats in the wheelchair securement area will be relocated to accommodate
individuals in wheelchairs.
Passenger Wheelchair and Other Mobility Aids CTS vehicles are able to accommodate most wheelchairs that do not exceed 30” in width, 48” in length, and does not exceed ADA weight limit when occupied. Clients are responsible for the safe working condition of their mobility devices. CTS will not be held responsible for any mobility device that is found to be in an unsafe working condition such as broken brakes, broken wheels, etc.
If the customer is incapable of self-mobility, or if
self mobility is possible but risk of physical injury exists, and if the
assistance of a PCA would provide mobility or lessen the danger of injury, a
customer can request a PCA to ride at no cost.
The customer is responsible for providing the PCA.
If the customer, due to a visual or mental impairment, is unable to properly orient him/herself and navigate to reach a destination, a customer can request a PCA to ride at no cost. The customer is responsible for providing the PCA.
If the customer is unable to effectively transmit or receive communications due to sensory or mental problems, and if the problems would prevent the customer from using the service a customer can request a PCA to ride at no cost. The customer is responsible for providing the PCA.
PCA is required to specifically assist the customer with
personal daily care. Below listed are
some of the things a PCA will help with: assisting the customer from his/her
door to the CTS vehicle and back, opening doors, pushing wheelchairs, carrying
packages, communication with the driver (if customer is unable), personal care.
A customer can request a PCA to ride at no cost. The customer is responsible for providing the
PCA. PCA must remain with the client at
all times in order to ride free.
Children sixteen and younger are required to be escorted by
an adult (age 21 or older). Children 7
years old and younger and under 4’9” are required to be in a safety seat. The escort and child pay regular fare.
CTS allow customers to travel with service animals. All other animals are required to be contained in an approved pet travel kennel. The animal must remain restrained in the kennel throughout the trip. The kennel must remain with customer. The kennel cannot occupy a seat.
To ensure the safety and comfort of all customers and the driver, the following activities are prohibited on all vehicles. Persons who engage in these activities may be refused service: Smoking or using electronic cigarettes, eating, drinking, and playing personal radios without earphones, behaving in ways that are violent or seriously disruptive, in possession of illegal drugs, weapons, causing damage to the vehicle
Drivers are not permitted to carry packages to customers’ homes or assist customers to or from their location. Drivers cannot accept gifts or tips.