Anyone who wishes to receive our free trauma-informed services are encouraged to call our 24-hour Hotline number and speak to an advocate about accessing our programs for survivors and their children. Our trained advocates are ready to assist callers in determining whether or not a caller qualifies for our Shelter Program.
If a caller does qualify for our Shelter Program, our advocates advise them on ways they can meet an advocate at a safe, pre-determined location. Once our advocates meet the caller, assistance is provided to get the caller to the shelter location safely where they will begin the intake procedure. If the caller is male and qualifies for our Shelter Program, our advocates will arrange safe shelter in a nearby hotel for him and his children. In the event that a caller does not qualify for our Shelter Program but needs safe shelter, our advocates will refer them to one of our partner agencies where they may receive services. Over time, both agencies were able to offer more extensive counseling services for adults, children, and adolescents, legal services, transitional housing, an education center, and a Battering Intervention and Prevention Program (BIPP).
If a caller already has a safe place to stay and wishes to receive services other than our Shelter Program, our advocates will connect them with staff members at our Outreach Centers to begin an intake there. Callers in immediate danger should always call 911 before calling our 24-hour Hotline.